This Policy outlines the terms and conditions for the use of Telecommunication services provided by Instacall LLC (“we”,” us” or “our”).
i) Prohibited Activities You agree not to use the service in any way that violates any federal, state, or local law or regulation, including but not limited to the FCC’s regulations and Robocall mitigation requirements. Specifically, you agree
a. will not use the service for any illegal or fraudulent purposes.
b. will not use the service to harass, threaten, or abuse others.
c. will not use the service to violate the privacy rights of others
ii) Call centers must adhere
a. to the National Do Not Call Registry, refraining from contacting numbers listed, except where exemptions apply.
b. Maintain and respect company-specific DNC lists, honoring consumer requests not to be contacted.
c. Permit solicitation calls only between 8 a.m. and 9 p.m. local time of the recipient, in accordance with the TCPA.
d. Require telemarketers to provide their name, the name of the entity on whose behalf the call is made, and a contact telephone number or address.
e. Obtain prior express written consent from consumers before initiating calls using artificial or prerecorded voices, including those generated by AI technologies.
f. Ensure that all prerecorded messages include a clear and easy-to-use opt-out mechanism, allowing consumers to request no further calls during the call itself.
g. Maintain records of all telemarketing activities, including call details and consent documentation, for a minimum period as specified by the FTC’s Telemarketing Sales Rule.
h. Comply with FCC regulations prohibiting the use of AI-generated voices in telemarketing calls without proper disclosure, ensuring transparency in communications.
iii) For sending marketing and promotional SMS messages:
a. All SMS campaigns must collect and document clear consent before adding recipients to messaging lists.
b. The consent must specify the sender, the type of messages, and acknowledgment of potential charges.
c. Include an opt-out option, such as texting “STOP,” in every SMS message. Honor opt-out requests immediately, and refrain from sending further messages to opted-out recipients.
d. Every SMS should clearly indicate the business or brand sending the message.
e. Prohibit false claims, misleading offers, or deceptive promotions in SMS campaigns.
f. include a direct link to the company’s website or customer service number for transparency.
g. Refrain from sending SMS messages to numbers on the Do Not Call (DNC) list unless explicitly opted in.
