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CPNI & Data Privacy Declaration

 

For Instacall Digital

Customer Proprietary Network Information (CPNI) & Data Privacy Policy

At Instacall Digital, we are committed to protecting the privacy, confidentiality, and security of our customers’ information. As a provider of telecommunications and VoIP-related services, we maintain policies and procedures designed to comply with applicable United States Federal Communications Commission (FCC) regulations relating to Customer Proprietary Network Information (CPNI), data protection, and information security.

This declaration outlines how we collect, use, protect, and manage customer information.

1. Our Commitment to Privacy

We recognize that our customers entrust us with sensitive telecommunications and business information. Protecting that information is a core part of our operational and compliance responsibilities.

We maintain administrative, technical, and physical safeguards designed to:

  • Prevent unauthorized access to customer data
  • Protect against accidental disclosure or misuse
  • Ensure secure handling of telecommunications records
  • Maintain service integrity and operational security
  • Support compliance with FCC CPNI regulations and industry best practices

2. What Information We Collect

Depending on the services provided, we may collect and process the following categories of information:

Customer Account Information

  • Company name
  • Contact information
  • Billing details
  • Authorized user information
  • Service configuration details

Telecommunications & Service Information

  • Call Detail Records (CDRs)
  • Routing information
  • SIP signaling information
  • DID and toll-free number assignments
  • Usage statistics
  • Service performance metrics

Technical & Security Information

  • IP addresses
  • Device and browser information
  • Authentication logs
  • Fraud prevention and security monitoring data
  • Support ticket communications

3. Customer Proprietary Network Information (CPNI)

CPNI includes information related to:

  • Telecommunications services subscribed to by a customer
  • Call routing and usage information
  • Billing-related telecommunications records
  • Service features and configurations

We use CPNI only for legitimate business purposes including:

  • Providing and supporting telecommunications services
  • Billing and collections
  • Fraud prevention and network security
  • Service quality monitoring
  • Customer support and troubleshooting
  • Regulatory compliance obligations

We do not sell customer CPNI to unauthorized third parties.

4. Data Security & Protection Measures

Instacall Digital implements layered security controls designed to protect customer data, including:

  • Access control and authentication procedures
  • Role-based permissions for internal systems
  • Encrypted administrative access where applicable
  • Firewall and network protection systems
  • Continuous monitoring of infrastructure
  • Fraud detection and abuse mitigation systems
  • Restricted employee access to sensitive information
  • Security awareness and confidentiality obligations for staff

Access to customer information is limited to authorized personnel with a legitimate operational need.

5. Use of Call Detail Records (CDRs)

Call Detail Records and related service analytics may be accessible to customers through secure customer portals or reporting systems for operational and billing purposes.

Such access is provided only to authorized customer representatives designated by the customer organization.

6. Information Sharing

We may share limited customer information only when necessary to:

  • Deliver telecommunications services
  • Interconnect with upstream or downstream carriers
  • Process payments and billing
  • Comply with legal or regulatory obligations
  • Prevent fraud, abuse, or unlawful activity

We do not disclose customer information for unrelated marketing purposes without proper authorization.

7. Data Retention

Customer information is retained only for as long as necessary to:

  • Provide contracted services
  • Meet regulatory and accounting obligations
  • Resolve disputes and enforce agreements
  • Support fraud prevention and security investigations

Retention periods may vary based on operational, contractual, and regulatory requirements.

8. Customer Responsibilities

Customers are responsible for:

  • Maintaining the confidentiality of their account credentials
  • Restricting access to authorized personnel
  • Promptly notifying us of suspected unauthorized access or misuse
  • Using telecommunications services in compliance with applicable laws and regulations

9. Regulatory Compliance

Instacall Digital maintains policies intended to support compliance with:

  • FCC CPNI requirements
  • Applicable telecommunications regulations
  • Industry-standard security practices
  • Lawful information disclosure obligations

We continuously review and improve our operational security and privacy practices.

10. Changes to This Policy

This declaration may be updated periodically to reflect operational, regulatory, or legal changes. Updated versions will be published on our website.

11. Contact Information

For questions regarding this CPNI & Data Privacy Declaration, please contact:

Compliance Department: compliance@instacall.digital